Refund policy

 

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return and refund policy below:

• Return Eligibility:
• • Refunds are only allowed on unwashed and unused items unless otherwise stated in a refund review.
  • We do not accept returns on any custom items unless they are proven defective.
    

1. Defective Products:

   • For defective products, in-store credit will be issued with no return necessary once a refund review is completed.
   • To qualify for in-store credit, you must provide proof of damage along with a brief explanation of what caused the damage.

2. Return Process:

   • Any accepted returns must be sent back at the buyer’s expense.
   • Please ensure that items are adequately packaged to prevent damage during return shipping.

3. Exclusions:

   • Custom items are non-refundable except in cases of defect.

Your understanding and cooperation regarding our policy are greatly appreciated. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. Shalom!

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